LCMS Convention Workbook St. Louis, Missouri — 2010, Page 45

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SYNOD REPORTS
worship leaders who actively engage in the creation, administration, and implementation of worship at the local congregational
level.
2. LSB: Hymnal Companion—This comprehensive edition will
provide essays, vast historic documentation, textual detail, music
discussion, and creative practical suggestions on how to understand and integrate the rich hymnic resources made available in
Lutheran Service Book.
3. LSB: Liturgy Desk Edition—This resource will explain the background of each liturgical component in the divine services and
daily offices in Lutheran Service Book, providing careful historic
background as well as rubrics regarding liturgical presiding and
service leadership.
4. LSB: Hymn of the Day Bible Study Series—This resource will
explore the biblical foundation for select hymns in Lutheran
Service Book. The initial goal is to provide online or printed
resources as needed for congregations and/or individuals engaged
in studying hymn texts as they are related to Scripture and integrated into various worship settings.
5. DVD Contemporary Hymn Accompaniments—A resource that
represents the culmination of research, consultation, and development of fresh accompaniments and video components for
congregational song. This is an intentional endeavor to begin moderating, encouraging, and providing a fresh palette of sounds to
support the singing of hymnody in contemporary idioms.
Institutional Connections

1. Seminaries—Personnel from the Commission on Worship have
provided encouragement for and engaged in forum discussions
with the faculties of LCMS seminaries to ascertain assistance in
resolving theological, missional, and practical issues regarding
worship practices in the Synod.
2. Concordia Universities—The Commission on Worship has provided advice for and engaged in collaborative efforts with several
Synod colleges and universities in support of the development of
responsible certification programs to assist future musicians and
pastors to navigate through the complexities of hymnal and nonhymnal worship.
In response to its mandates, the Commission on Worship is purposely engaged at a very critical juncture in the Synod’s history. The
commission stands in the middle of an intersection that is filled with
individuals and groups that have singular preferences and passions
related to worship. This ongoing situation may confuse and challenge our ability to present a clear unwavering Gospel proclamation
of One Mission, One Message, One People. In the meantime, within
the mosaic of worship practices that characterize the national Synod,
the commission continues to encourage faithful yet diverse members,
gifted musicians, and pastoral leaders to worship the Triune God, in
spirit and in truth, as individuals and as congregations of the Synod.
Gregory Wismar, Chairman
David Johnson, Executive Director
R2-03

Concordia Publishing House
Since its founding in 1869, Concordia Publishing House has had
one purpose: to be the publishing arm of The Lutheran Church—
Missouri Synod. It is committed to the reality that quality performance
is what we are called to give in service to the Gospel of Jesus Christ,
together, as one people—forgiven. The LCMS can be proud that its
publishing company is well respected across the country and around

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the world. In spite of a challenging period of economic downturn,
Concordia Publishing House has remained strong and viable, thanks
to the support of its loyal customers and, most important, because of
God’s grace and blessing.
Mission Statement
Concordia Publishing House is the publishing arm of The Lutheran
Church—Missouri Synod. It exists for the purposes of strengthening
and aiding member congregations in their proclamation of the Gospel
of our Lord Jesus Christ and working in partnership with the agencies and congregations of the Synod to provide publishing services.
On their behalf, Concordia Publishing House will develop, produce,
market, and distribute products and services that are faithful to the
Scriptures and the Lutheran Confessions and which will effectively
serve such proclamation to people throughout the world. All to the
glory of God.
Vision Statement
CPH strives to be the premier publisher and provider of choice
for products and services that are faithful to the Scriptures and the
Lutheran Confessions.
CPH Serves Churches, Schools, and Homes
through a Commitment to Continuous Improvement
Concordia Publishing House is committed to continuous improvement in all aspects of its work in order to serve its customers as best
as it can.
Customer service is a passion throughout the organization. CPH
engages in an ongoing interactive dialogue through its Web site,
customer service initiatives, Church Resource Consultants, and conference representatives. Deployed Church Resource Consultants
make personal visits to hundreds of congregations and schools every
year. CPH staff is present throughout the Missouri Synod at hundreds
of Synod events, involving most professional church workers and
many thousands of laypersons.
CPH’s strongest measure of performance is customer loyalty.
Scientific surveys taken of its customers by the Center for Client
Retention in the past three years show that 95 percent of all customers
reported being “delighted” and “very satisfied” with their CPH experience. The year 2009 broke records for customer loyalty, with nearly
99 percent of CPH’s customers reporting that they would recommend
CPH to others—and many have done so. In May 2009, CPH was
awarded certification as a Center of Excellence by BenchmarkPortal,
in collaboration with the national Center for Customer-Driven Quality
at Purdue University.
In October 2009, Concordia Publishing House was awarded a
Missouri Quality Award by the Excellence in Missouri Foundation,
which works to promote quality principles in business, education,
government, and health care. The Foundation’s recognition of a
Christian nonprofit publishing company solidifies the genuine relationship between business excellence and the “firstfruits service” of
Concordia Publishing House. The Excellence in Missouri Foundation
is one of nation’s strongest and most active state-level quality-award
programs, working in partnership with the United States government’s
Malcolm Baldrige National Quality Award program, established by
the United States Congress in 1987 to recognize U.S. organizations
for achievements in quality and performance.
Further evidence of CPH’s commitment to performance excellence in service to the LCMS came when it was awarded a 2009 Best
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